Only available to registered / existing customers.

If you can't wait, and need an answer there and
then, we do offer a Phone Support service.

This service is charged per call, per incident
regardless of what other subscriptions you have
with us.

We will advise you if your call is suitable for this
service before billing you.




  • Usually from 7:00 am to 10:00 pm
  • Direct contact with the support engineer
  • Fee per call, not the length of time on call
  • Constant online updates on progress of call
  • Subject to fair usage policy & our published
    Terms & Conditions,Subject to change without
    prior notification. E. & O.E.

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